Refund Policy for RxPress Pharma
Effective Date: October 5th, 2023
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1. Introduction
This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made from RxPress Pharma, a drug distribution business operating in Benin City, Nigeria. We are committed to ensuring customer satisfaction and compliance with all relevant regulations regarding the sale of pharmaceutical products.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
– Defective or Damaged Products: If a product is found to be defective or damaged upon delivery, the customer is entitled to a refund.
– Incorrect Products: If the product delivered is not what was ordered, the customer may request a refund or exchange.
– Expired Products: Products that are expired upon delivery will be eligible for a refund or replacement.
– Unopened and Unused Products: Customers may request a refund for unopened and unused products, provided that the request is made within 7 days of delivery.
3. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
– The product must be returned in its original packaging, with all labels and seals intact.
– Proof of purchase (receipt or invoice) must be provided.
– The customer must notify **RxPress Pharma** of the issue within 48 hours of receiving the product.
4. Non-Refundable Items
The following items are not eligible for refunds:
– Opened or used products, except in cases of defects or damage.
– Products that have been tampered with or altered in any way.
– Products purchased on sale or through special promotions, unless they are defective or damaged.
5. Refund Process
To initiate a refund, customers must contact our customer service department at +234 913 810 7226. Upon approval, refunds will be processed within 7-10 business days. The refund will be issued using the original payment method unless otherwise agreed upon.
6. Return Shipping
– Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
– RxPress Pharma will cover return shipping costs for eligible returns under these conditions.
7. Exceptions
In certain cases, RxPress Pharma may offer store credit or product replacement instead of a refund, at the discretion of management.
8. Legal Compliance
This Refund Policy is in compliance with the laws and regulations governing pharmaceutical sales in Nigeria. We reserve the right to modify this policy in accordance with changes to the law or our business practices.
9. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
– Phone: +234 913 810 7226
– Email: rxpressdrug.pharma@gmail.com
– Address: 3, Oseghale Street, off Boundary Road, Isiohor, Benin City, Edo state, Nigeria
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RxPress Pharma
Benin City, Nigeria
(http://rxpressdrugpharma.com) | Address: 3, Oseghale Street, off Boundary Road, Isiohor, Benin City, Edo state, Nigeria
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Note: This Refund Policy is subject to change without prior notice. Please review it periodically for any updates.
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